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Searching for ID: PU1120120963

PU1120120963
When using My-T-Soft 1.90 on Zebra VC80, physical Bezel key macros do not operate when using Custom Keyboard.

This problem was identified and resolved with an update to the HapticsFeedback.DLL in March 2020 and has been rolled into an update from Zebra Technologies - this is available as part of an update available here: CFE_VC80_W10_RS1_EN_V010400_e_WB (Zebra Portal Logon Required).

Background: The legacy My-T-Soft 1.x software has a different identifying class than the My-T-Soft 2.x software that operates custom layouts. The original HapticsFeedback library did not check for the My-T-Soft 2.x window (custom layout), so never sent physical bezel key event. The update resolves this issue.

For integrators or system administrators, the updated DLL is provided here:

zebravc80hapticslib20200326.zip (20K) March 26, 2020 (MD5: E80C78DD4EE54D6596F776002A8606BA )
NOTE: This download is provided as a convenience for testing/troubleshooting. It is recommended all updates be applied with supported / authorized updates via Zebra Technologies (see link above).

Download/extract zip file - it has one file, the updated HapticsFeedback.DLL

IMPORTANT: Preserve existing DLL file so you can revert to current system if necessary, and then drop in new one:

You will want to rename or backup the existing HapticsFeedback.dll, then unzip downloaded zip file, and drop in the DLL file to the correct location:

C:\Program Files\VCControlPanel\HapticsFeedback.DLL

Do this as Administrator or boot into safe mode to update the HapticsFeedback.DLL - if it is in use, you will not be able to overwrite/update it.

Once updated, you can reset the system, then test. With the original DLL, the physical Bezel keys will not trigger macros when using a custom Build-A-Board layout, but with updated DLL, macros will occur.

Category: UsingType: Problem/Resolution Product: My-T-SoftVersion: 1.90

Notes:



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