Please check the following:
- Certificate of Authenticity's must be used with the CD they were delivered with - if you are trying to license a downloaded version, or a different version number, the license will not be accepted. Contact IMG Customer Service to help resolve the situation.
- If Product and Version and software all match, but you cannot license, then Reset the License file - from the IMG License Manager, click on "Additional License Options / Support", then click on "Delete (Reset) License File" - This will copy LICENSE.ORG to LICENSE.LIC, and ensure that the correct (original) License File is in use.
- Certificate of Authenticity's must be used with the CD they were delivered with - if you have multiple CD's, you may need to match the Certificate's with the CD - contact IMG Customer Service to help resolve the situation.
- For version tracking, IMG does include a date with many licenses - if the date embedded in the license file has passed, the licensing step will fail. This is not a major limitation, since the system date can be set back to a date that is valid, the software can be licensed, and the date can be reset to the current date. Once licensed, the license will be valid as long as the hard drive is not reformatted, or Windows is not re-installed. To see if this is the case, you can open the LICENSE.LIC in a text editor (e.g. Notepad) - the FEATURE INSTALL line will have a date (e.g. 16-Jan-2005). If this date has passed, then you will want to set your system date to a date prior to this date, install/license the software, then reset your date to the current date.
Original ID: IL800272
|Category: Licensing||Type: Information||Product: General Issue|
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