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Category Type Product Version

IL0105120356
License Issues


Original ID: IL800270
Category: LicensingType: Information Product: General Issue



IL0105120357


Original ID: IL800271
Category: LicensingType: Information Product: General Issue



IL0105120358
Have a Certificate of Authenticity, and cannot license the software by entering the License Key, Serial #, Customer Name, and Company.

Please check the following:
Original ID: IL800272
Category: LicensingType: Information Product: General Issue



IL0107120532
Problems with an evaluation license or any electronic license (delivered via e-mail)

Here are some items that have occurred that may help you resolve this issue...

Category: LicensingType: Information Product: General Issue



IL0114120716
IMG Personal License

The IMG Personal License is a system based license tied to a unique identifier. The IMG Personal License is a low-cost, limited support license that gives individuals access to IMG software. You may manage this type of license with your Build-A-Board.com account. You can logon to your account here: Build-A-Board.com/Accounts
Refer the IMG License Manager Help available in the product or options available within your Build-A-Board.com account. For additional information on the IMG Personal License, you can refer to this page: http://www.imgpresents.com/support/personallicense.htm
Category: LicensingType: Information Product: General Issue



IL0114120721
The License Key displayed in the "This is a Licensed and Registered version." display does not match my Certificate of Authenticity

The IMG License Manager has multiple sources for validating licenses. Typically the Serial Number and License key displayed are embedded in the LICENSE.LIC file, and for a normal install, followed by a license entering the License Key and Serial Number from the Certificate of Authenticity, the Licensed display will indicate the certificate values.

Important Note: There are an infinite number of valid license keys for any serial number due to various algorithms used to validate the license and what criteria is used for a specific system. There are also overrides and fall-back options used internally, so it is not a cause for concern if the displayed license key does not match the certificate license key - as long as you see the "This is a Licensed and Registered version". Also note that only releases post 1.78 Release 3 (and other products circa 2009) actually displayed a license key. The display is informational only, it is not a critical aspect of the license - the license is based on LICENSE.LIC, and often multiple keys are used (e.g. to lock to the hard drive and ethernet Mac ID). The specific key shown will typically be the Certificate key, but it is not a requirement of the software.

If the Serial Number does match the certificate, but the License Key does not, yet that is what you wish, attempt the following:

  1. Manually copy \Program Files\[PRODUCT DIRECTORY]\LICENSE.ORG to \Program Files\[PRODUCT DIRECTORY]\LICENSE.LIC.
  2. As an Administrator, Run LICENSE.EXE (Licensing Information Icon)
  3. Enter License Key and Serial Number and some text in Customer, then Finish & verify license
  4. Re-Run LICENSE.EXE (Licensing Information Icon) and verify display

Check overrides - delete any 4 character entry in registry at [HKEY_LOCAL_MACHINE]\Software\Innovation Management Group\Windows, e.g. T178=pddQRmEEEEEE::0tTyYQwWeE - these could be from an evaluation license and may affect display.
Verify you are not running the software from a USB - the USB based license will not act like a system based license.
Verify there is not a section in LICENSE.LIC with a [License] Key=ABCD12340987 entry (it is recommended to use steps above to revert to original license file).
Verify you are installing and working with software from an IMG Product Disc or downloaded from imgpresents.com - there are custom, OEM, and special releases that may act differently due to special use cases.

If the display is a requirement, refer to the IMG Software Check utility http://www.imgpresents.com/imgfaq.htm?keyword=PI0113120711 and run to clear off all IMG software. Then perform an install from a known valid retail version of the Product and Version matching your certificate. Install and license using Certificate Keys.

Category: LicensingType: Information Product: General Issue



IL0115120830
IMG Personal License valid, but product runs as a Demo (unlicensed)

First reported after Windows 10 update in November 2015, determined that the "highestAvailable" manifested exe required to properly communicate with License process. Steps required to resolve issue:
  1. (SmartClick as example) - Use Windows Explorer, browse to \Program Files\SmartClick (or \Program Files (x86)\SmartClick).
  2. Find SmartClick.highestAvailable.exe and SmartClick.exe. Rename SmartClick.exe to SmartClick.original.exe and then copy SmartClick.highestAvailable.exe to SmartClick.exe (or copy/paste, then rename)
  3. Test and verify SmartClick runs without DEMO display at opening Splash screen
Notes: The SmartClick process launches and communicates with the LICENSE2.exe process to validate the license on the system. Apparently there were internal security changes to the Windows update that resulted in the communication that previously worked no longer did. By using the higher permissions version, the communication that was not working now works again. This may have to do with permissions of the user/user setup and other security / local policy settings. Also note there is also a "requireAdministrator" exe that could be used if the "highestAvailable" exe does not resolve the issue.
Category: LicensingType: Information Product: General Issue



IL1110120629
The license file used in retail versions of My-T-Soft 1.77 will not license after January 24, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past January 24, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file, and when My-T-Soft 1.77 was released in 2003, the thought that people would still be using this software in 2010 seemed unlikely. My-T-Soft 1.78 was released in 2007, and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 1.77.

Category: LicensingType: Information Product: My-T-SoftVersion: 1.77



IL1110120646
The license file used in retail versions of My-T-Soft 2.10 will not license after July 19, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past July 19, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file. Build-A-Board 2.20 has been released and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 2.10 version.

Category: LicensingType: Information Product: My-T-SoftVersion: 2.10



IL1110120653
For any MTS210?????? License Keys issued after July 19, 2010, you must update/use new License File (LICENSE.LIC)

To resolve the license issue (See Knowledge Base Item IL1110120646), a new license file has been created.

You can download the new license file at: LICMTS210.ZIP

The zip file contains an updated LICENSE.LIC file - these are the MD5 checks for these files:
21CBBCC7A58F684FFF32103996805489 *licmts210.zip
C05E45F9823C5C568CE4F13EA829B75E *license.lic

To update the My-T-Soft 2.10 run-time files, simply replace the existing LICENSE.LIC in the folder with MYTSOFT.EXE and LICENSE.EXE, run LICENSE.EXE, and enter your new license key.
IMPORTANT - this is ONLY for new license keys issued since July 2010 - for older keys, refer to KnowledgeBase Item IL1110120646 (link above)

To update Build-A-Board (both 2.10/2.20), replace the LICENSE LIC in the \Program Files\Build-A-Board\BIN\MSWIN folder with the new LICENSE.LIC file in licmts210.zip. Once done, rebuild any targets for Windows ANSI 2.10, and the license file will be carried through the process - once you deploy, the new license key/serial # will work.

Category: LicensingType: Information Product: My-T-SoftVersion: 2.10



IL1605120118
My-T-Touch starts in Demo-Mode, but it was licensed and I have a Certificate of Authenticity.

The license manager uses the System ID to track the unlock codes. The System ID on the Certificate must match the System ID shown in the license manager on the system you are trying to license. If it matches, please try the following:
1) Using Windows explorer, go into \WINDOWS\MYTTOUCH (or \WINNT\MYTTOUCH), and find the file LICENSE.LIC. Delete this file. 2) Run LICENSE.EXE (or Start Menu | Programs | My-T-Touch | Licensing information) - click Register later to close the license manager. Then Re-Run the license manager, and verify the System ID against the licensed System ID on the Certificate.
3) If correct, reboot your system - do not run My-T-Touch, and go directly back into the license manager - Enter the codes in the fields (you must enter some text in the customer field), and save.
If the System ID does not match, you can transfer the license via our website. You will need the new System ID, and the Serial # and License Key from the Certificate.
Original ID: IL253101
Category: LicensingType: Information Product: My-T-Touch



IL1610120631
The license file used in retail versions of My-T-Touch 1.77 will not license after January 16, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past January 16, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file, and when My-T-Touch 1.77 was released in 2003, the thought that people would still be using this software in 2010 seemed unlikely. My-T-Touch 1.78 was released in 2007, and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 1.77.

Category: LicensingType: Information Product: My-T-TouchVersion: 1.77



IL1710120640
The license file used in retail versions of Joystick-To-Mouse 2.60 will not license after January 16, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past January 16, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file. Joystick-To-Mouse 2.70 was released in 2008, and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 2.60.

Category: LicensingType: Information Product: Joystick-To-MouseVersion: 2.60



IL1810120630
The license file used in retail versions of My-T-Pen 1.77 will not license after January 16, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past January 16, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file, and when My-T-Pen 1.77 was released in 2003, the thought that people would still be using this software in 2010 seemed unlikely. My-T-Pen 1.78 was released in 2007, and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 1.77.

Category: LicensingType: Information Product: My-T-PenVersion: 1.77



IL1911120669
For any TRT120?????? License Keys issued after 2010, you must update/use new License Files (LICENSE.LIC/LICENSE.EXE)

For customers on Annual Maintenance, or anyone needing a TouchRight Utilities License for the older 1.20 version, new license files have been created.

You can download the new license files at: LICTRT120.ZIP (162KB) 4/4/2011

The zip file contains an updated LICENSE.LIC/LICENSE.EXE file - these are the MD5 checks for these files:
A526B54A1D33B2030FD208CB8BE4AC07 *lictrt120.zip
B8D44D53DC28DBA331F8CCE9ED242CE7 *license.lic
6A18CF1776E163D4ACE5F9A2061EC5F2 *license.exe

To update the TouchRight Utilities run-time files, simply replace the existing LICENSE.EXE/LICENSE.LIC in the TRTUTILS folder (with TRTUTILS.EXE and LICENSE.EXE), run LICENSE.EXE, and enter your new license key.
IMPORTANT - this is ONLY for new license keys issued since 2010 - for older keys you will need to transfer the license (Support pages)

Category: LicensingType: Information Product: TouchRight UtilitiesVersion: 1.20



IL2005120188
Is it possible to view the end user license agreement for Build-A-Board without having to download the demo version?

http://www.imgpresents.com/general/license.htm
You can also get to this by clicking on imgpresents.com / General button (at top), Company Policies, then on the IMG Standard License Agreement.
Original ID: IL253726
Category: LicensingType: Information Product: Build-A-Board



IL2010120645
The license file used in retail versions of My-T-Soft 2.10 will not license after July 19, 2010. Even if you have a valid Certificate of Authenticity for the software, if your system date is current (past July 19, 2010) the license authentication algorithm will not license. Refer to the options below for solutions to overcome this limitation.

The license algorithm uses a date embedded in the default (installation) license file. Build-A-Board 2.20 has been released and it is recommended that users upgrade, or refer to their annual maintenance options (or contact IMG Customer Service regarding Maintenance options). However due to standardization, validation issues, and the stability of the software, some customers require the use of 2.10 version.

Category: LicensingType: Information Product: Build-A-BoardVersion: 2.10



PL0105120157
I am not able to license my software.

Often this can be attributed to a problem with the System ID or Serial # / License Key.
Note that when entering the info, there are no Letter I's or O's, only Digits 1's and 0's.
Also, you must enter some customer information - this is not tied to the unlock, but some text must be entered.
Original ID: PL253325
Category: LicensingType: Problem/Resolution Product: General Issue



PL1107120567

If you obtained a license certificate from Roper Mobile, but My-T-Soft 1.77 is not licensed, you can use these files with the 1.77 version to license using the certificate you have. If you need to re-install My-T-Soft, you can use this link to download MTS177.msi. Once installed, you need to overwrite the LICENSE.EXE/LICENSE.LIC files in the C:\WINDOWS\MYTSOFT folder with the files below. This only applies to specific licenses - please contact IMG Customer Service for more details.


Download LICENSE.EXE/LICENSE.LIC

Overwrite the files C:\WINDOWS\MYTSOFT\LICENSE.EXE and C:\WINDOWS\MYTSOFT\LICENSE.LIC with these 2 files, then run Start Menu | Programs | My-T-Soft | Licensing Information, and enter the information from your certificate
Category: LicensingType: Problem/Resolution Product: My-T-SoftVersion: 1.77



PL1113120701
I have installed My-T-Soft in Windows 7, it shows as licensed, but when the Logon keyboard shows up, it reports as unlicensed.

The logon module uses the LICENSE.DLL in the \Program Files\Common Files\Innovation Management Group\License Manager location (and registry entries). You can see if these files are there.

These are established at install with the running of ESTABLISH.exe from the MANAGER folder (post-install configuration). Depending on UAC settings in Windows, if you used the MSI, it may not have had the permissions to "establish" the \program files entry - use msiexec /i ???.msi from an Administrator cmd prompt should install correctly. Alternatively, you can disable UAC, install, then re-enable.

For zip file installations, a post-install configuration step is required. The Download Manager/License Manager files placed in \Program Files\Common Files requires the Administrator running ESTABLISH.EXE in the \Program Files\MYTSOFT\MANAGER folder.

The IMG Standard Install elevates permissions when run, and the ESTABLISH.EXE is run from the INSTALL.XML script. Only a system or file issue would prevent the execution of this step.
Category: LicensingType: Problem/Resolution Product: My-T-SoftVersion: 1.78 1.79



PL1910120637
Problem licensing TouchRight Utilities on Windows Server (2003/2008) - after licensing, running TouchRight Utilities still shows Demo, License Manager still shows unlicensed (Affects all TouchRight Utilities 1.30 Release 4 and earlier 1.30 version)

On these types of systems (i.e. a Windows Server), the license manager sees system as a server and uses a Product ID of TSSERVER rather than TRTUTILS (indicated by grayed out Product ID of TSSERVER (normally not seen in License Manager)). To bypass this (this is only required for actual "license" step), you can do the following:
Category: LicensingType: Problem/Resolution Product: TouchRight UtilitiesVersion: 1.30



QL0105120087
How do I transfer a license?

You would need to go to http://www.imgpresents.com, click on Support, and in the left column, look for License | Transfer a license. Click here to go to Transfer page. To transfer a license, you will need the Serial # / License key from the Certificate of Authenticity, along with the System ID (Obtained from the License Manager after installing the IMG software onto a system).
Original ID: QL253105
Category: LicensingType: Question/Answer Product: General Issue



QL0105120225
How long does a demo version last?

The demos run for about an hour, and can be restarted up to 100 times. After that, they will not run unless licensed.
Original ID: QL259176
Category: LicensingType: Question/Answer Product: General Issue



QL0105120438
How can I find out if my product is licensed?

Refer to the Program Group for the product, and select the "Licensing Information" icon. The IMG License Manager will either indicate it is Licensed & Registered, or will indicate it is in a demo mode.
Original ID: QL300309
Category: LicensingType: Question/Answer Product: General Issue



QL0105120439
How do I license a product?

If you have downloaded a demo, you can purchase a license in various ways. Refer to our Order Page for more details.
If you are having difficulties, refer to our Licensing Technical Support.
Original ID: QL300310
Category: LicensingType: Question/Answer Product: General Issue



QL0105120440
I've bought a new PC, and tried to install the software again, but it won't license. What should I do?

You will need to transfer your license. Refer to our Licensing Technical Support for more details on how to do this.
Original ID: QL300311
Category: LicensingType: Question/Answer Product: General Issue



QL0105120441
What are my licensing options? How does Build-A-Board licensing work? What is a Build-A-Board Platform License?

Standard retail product is licensed per system, either electronically or via Certificate of Authenticity. However, IMG has numerous licensing schemes available. Please contact IMG directly to discuss your needs.

Build-A-Board is the tool / builder to create and customize keyboard layouts. The run-time target is the actual device that you will run the keyboard on. There are 2 main ways that you can license keyboard layouts - per device (using a Build-A-Board.com Web Account), or using a Platform license (see below). The per device approach is mainly for individuals or small deployments where the need to license each device isn't a major impediment (if licensing hundreds or thousands of devices, this becomes burdensome). Once you have your e-mail/password for your Build-A-Board.com web account, you can Apply available licenses to any device (or purchase more licenses from your account). To license a device, install the appropriate run-time software, and go through the Settings / License Manager to attach the device to your account, and retrieve a device license. Once your target device is licensed, it will remain licensed and allow custom keyboard layouts to run without any limitations. You may manage licenses from within your Build-A-Board.com account - if a device is destroyed or lost, it can be put out of service to release a license.

The Build-A-Board Platform license is a way to license Build-A-Board so every keyboard layout generated by the Build-A-Board Builder is already licensed - this makes deploying layouts as easy as possible! You just need to distribute the .KBF (KeyBoard File) that has the layout data to your device, and it will run as a licensed - it doesn't get any easier than that! The Platform indicates which run-time software recognizes the license, e.g. Android, or Windows, or Linux, etc. This does mean that a KBF built for Android will not be licensed on a Windows device, and vice versa. Platform licenses can be combined, and the IMG Techology License is also available for larger companies to have access to all available IMG software. There are different tiers available based on the number of devices to be licensed, and IMG Technology Licenses do require annual maintenance as part of the license.

Original ID: QL300312
Category: LicensingType: Question/Answer Product: General Issue



QL0116120834
How do I license a new system with my IMG Personal License (IPL)?

If you install a valid IPL product on a new system, it will need a license for that system. If you run the IMG License Manager (Licensing Information icon), and it shows as unlicensed, follow the sequence below to license your system.

Using My-T-Soft Basic as an example, when you run the IMG License Manager, you will see:


If you click on Retrieve System License


and your system is not already added to your account, you will see:


For certain products, you may want to confirm you are in the IMG Personal License Mode - see "Additional License Options / Support" and make sure the checkbox is checked:

To license this system, click on the Purchase/Apply License Now to Apply a license to this system:


This will open your browser, and go to the Build-A-Board.com account options - use the top option (Add This System to your Account) and enter your e-mail/password for your Build-A-Board.com account (from your Welcome to Build-A-Board e-mail):


Notes: If you do not know your e-mail/password, you can use the options at Build-A-Board.com to reset your password. Be sure you can logon to your account before adding a system to your account. If you do not have an account, you will want to Purchase a License. For other issues, please contact IMG Customer Service.
After you enter your e-mail and password, and click on "Add this System", you will see:


At this point, return to the IMG License Manager, and click on Retrieve System License:


You should then see:


If you are unable to add a new system, you may have reached the maximum number of system for your account. Depending on your circumstances, you may want to purchase additional system licenses, or upgrade your account or license. For further details, refer to the IMG Personal License

Category: LicensingType: Question/Answer Product: General Issue



QL0116120856
How can I license a custom layout created in IMG's My-T-Soft Build-A-Board?

Layouts created in Build-A-Board embed license information in the board (KeyBoard File, i.e. .KBF file).

If created from an unlicensed Build-A-Board, any layout will always be treated as an "Evaluation" time-limited layout, even in licensed versions of My-T-Soft. To license Build-A-Board, either create a Free account on Build-A-Board.com, or purchase a run-time license for My-T-Soft (various options available).

When a custom layout is created from a licensed version of Build-A-Board, the board can be run on any system with My-T-Soft. If you have a Platform License for Build-A-Board, any board will run as licensed on any supported platform. Without a Platform License, the boards will require a licensed version of My-T-Soft (the run-time component that display/operates the board (i.e. your custom layout)).

Licenses for My-T-Soft are generated within your Build-A-Board.com account. Free accounts cannot generate My-T-Soft licenses. The IMG Personal License (IPL) has 2 options - Basic & Standard. Both options can generate My-T-Soft licenses with limitations - details are available here: IMG Personal License information

For IPL Basic and Build-A-Board run-time only licenses, internet access is required on the system you wish to license. Simply run the IMG License Manager, click on Retrieve System License, and enter your Build-A-Board.com logon credentials.

For IPL Standard and Professional licenses, you can license directly as above, or also generate licenses based on the System ID (this allows systems without internet access to be licensed). The System ID is obtained from the system you wish to license, then on a separate system you logon to your Build-A-Board.com account, and obtain a license key & serial number by using the System ID in the License Manager tab.
Category: LicensingType: Question/Answer Product: General Issue



QL0116120857
How do I license my system when I only have an activation code?

If you have been provided license information with only an activation code, you need to do the following:
  1. Go to my-t-soft.com/license
  2. Enter your e-mail address, and the activation code provided
  3. Upon success, Login and verify you can access your account
The activation code is the password to this account, so now you can use your e-mail address with this password (activation code) to license your system. To license your system, follow these steps:
  1. Run the IMG License Manager (Licensing Information icon / LICENSE.EXE)
  2. Click on "Retrieve System License" (if there is no license, you will have the option to use an existing license from your account)
  3. Enter your e-mail address and password (original activation code) to create a license for your system
  4. Then return to the the IMG License Manager, and click on "Retrieve System license" to download the system license
For Professional Licenses, if the system you wish to license does not have internet access, please follow these steps:
  1. On the system you wish to license, install the software, and run the IMG License Manager (Licensing Information icon / LICENSE.EXE)
  2. Copy / Save or Record the System ID (from the system you wish to license)
  3. Go to Build-A-Board.com/accounts/
  4. Login with your e-mail address and password (original activation code)
  5. Click on License Manager tab
  6. Enter your System ID to generate a License Key and Serial Number
  7. Record License Key and Serial Number, and use this to license your system by entering the license information into the IMG License Manager
Category: LicensingType: Question/Answer Product: General Issue



QL0117120882
How do I license a new system with a Professional License?

If you install a My-T-Soft on a new system, it will need a license for that system. If you run the IMG License Manager (Licensing Information icon), and it shows as unlicensed, follow the sequence below to license your system.

Using My-T-Soft 1.90 as an example, when you run the IMG License Manager, you will see:


When you click on Retrieve System License


If your system does not have a license (new system), this will open your browser, and go to the Build-A-Board.com account options - use the top option (Add This System to your Account) and enter your e-mail/password for your Build-A-Board.com account (from your Welcome to Build-A-Board e-mail):


After entering your e-mail address and password, and a System Name, click on "Add This System"


Notes: If you do not know your e-mail/password, you can use the options at Build-A-Board.com to reset your password. Be sure you can logon to your account before adding a system to your account. If you do not have an account, you will want to Purchase a License. For other issues, please contact IMG Customer Service.

After you enter your e-mail and password, and click on "Add this System", you will see:


At this point, return to the IMG License Manager, and click on Retrieve System License again to download your system license:


You should then see:


If you are unable to add a new system, you may have reached the maximum number of systems for your account. Depending on your circumstances, you may want to purchase additional system licenses. If you cannot resolve your issue, please contact IMG Customer Service

Category: LicensingType: Question/Answer Product: General Issue



QL0117120884
How do I license a new system that does not have internet access with a Professional License?

The process to license a system without internet access does require a different system that can access the internet so you can logon and use your Build-A-Board.com account. To license directly if your system has internet access, refer to tech item QL0117120882

There are the steps required to license your system:

On the system you wish to license, after My-T-Soft has been installed, run the IMG License Manager (Licensing Information icon) and obtain the System ID


Be sure to record/save the System ID accurately.
Now on a system that does have internet access, go to Build-A-Board.com and click on "My Account" to logon to your Build-A-Board.com account:


After logging in, you will be at the "My Account" tab


Now click on the "License Manager" tab


Then enter the System ID from the system you wish to license in the System ID field and then click on the Generate button


You will see a new entry on the left indicating the System ID and a new License Key and Serial Number - you must accurately record this License Key and Serial Number for use on the system you wish to license


At the IMG License Manager (where you obtained the System ID), you can enter the License Key and Serial Number, and then optionally enter text in the Customer / Company fields, and click Finish.


Verify the entered information and confirm it matches the License Key and Serial Number, then click Yes


Then you will see a Licensed system


If you are unable to add a new system, you may have reached the maximum number of systems for your account. Depending on your circumstances, you may want to purchase additional system licenses. If you cannot resolve your issue, please contact IMG Customer Service

Category: LicensingType: Question/Answer Product: General Issue



QL0118120923
How do I license Build-A-Board?

If you haven't already, download and install Build-A-Board on the system you want to develop boards on. Typically this isn't your target device, but a development/personal system. Click here to Download Build-A-Board.

As of January 2018, the Build-A-Board builder/keyboard layout designer tool is available at no cost. A Build-A-Board.com account is required to obtain a license so boards can be built without the "Evaluation Only" tag. With a free account or run-time license account (IMG Personal License Basic or Standard/Professional License) Build-A-Board license, you can create boards that will run on licensed run-time software or licensed devices. To build licensed boards, a Build-A-Board Platform License is required - see below for details on this type of license.

How To License Build-A-Board

Run the IMG License Manager (Licensing Information icon) - either from the Program Group in Windows Explorer, or from the Start Menu in the Build-A-Board group.

The Start Menu icons are available via Windows Explorer at: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Build-A-Board


When unlicensed, you will see the following screen - click on Retrieve System License to retrieve or apply a license to your system.


If this is a new or unrecognized system, a license cannot be retrieved without first adding the system to an existing account, creating a account, or purchasing a license. If you already have an account, follow the following screens to use your Build-A-Board.com credentials and license this system. If you do not have account, see section below to create a Free Account, or select one of the license purchase license options.


Once you've entered your login e-mail and password, and named your system (to help identify licenses in the Build-A-Board.com License Manager tab), click on "Add This System"

For Build-A-Board licenses, you will see the following screen to indicate that the system is now part of your account.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display.



The following section shows what you need to do if you do not have an existing Build-A-Board.com account, and wish to create a Free Account.
Enter your First Name/Last Name/e-mail address and create a password of at least 6 characters.


After entering the required information, click on "Create Free Account" to establish your account at Build-A-Board.com.


You will need to check your e-mail inbox for a "Welcome to Build-A-Board" e-mail so you can activate your new account. If you do not receive in 5-10 minutes, be sure to check any spam or junk folders and be sure to add imgpresents.com as a safe sender. Once you receive/open the e-mail, you can click on the link provided, or go to Build-A-Board.com/accounts/ and log on with the provided e-mail/password. Note you can change your password in the Utility tab after you logon.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display.



Notes:

Build-A-Board Platform License

The Build-A-Board Platform License allows you to create then build boards that have the license embedded in the board (KeyBoard File, the .KBF file). When deploying dozens, hundreds, or thousands of devices, this type of license greatly reduces the license management required to deploy and maintain boards at your site or across the enterprise.

This type of license required a Build-A-Board serial # (of the form BAB220??????), a Build-A-Board.com Account, and the appropriate IMG license, e.g. IMG Technology License, or an OEM/Distribution license, etc.

For a general overview of Build-A-Board license options, see this item: http://www.imgpresents.com/imgfaq.htm?keyword=QL0105120441

For detailed usage options using the IMG License Manager, refer to the product help here: http://www.imgpresents.com/bldabrd/guide/html/licensemanager.html

Because custom boards can be useful to individuals and to global enterprises and everything in between, there are various license options available to address all types of customers. If there are questions, or you wish to discuss any issues with the available license options, please contact IMG Customer Service.

Category: LicensingType: Question/Answer Product: General Issue



QL0118120933
How do I license Build-A-Board with a Platform License?

Platform licenses are only available to customers who have purchased the appropriate IMG License. This item is for helping customers who know they have a Platform License, and wish to see step-by-step of how to obtain and work with this type of license. If you wish to purchase or learn more about the benefits of a Platform license, please contact IMG Sales at sales@imgpresents.com or refer to this general overview of license options.

How To License Build-A-Board and obtain your Platform License

On the system where you plan to develop boards (typically a developer or support system, i.e. not a system that will be deployed), install download and install Build-A-Board. After installation, run the IMG License Manager (Licensing Information icon) - either from the Program Group in Windows Explorer, or from the Start Menu in the Build-A-Board group.


When unlicensed, you will see the following screen - click on Retrieve System License to retrieve or apply a license to your system.


If this is a new or unrecognized system, a license cannot be retrieved without first adding the system to the existing account where the platform license is associated with - this is the account you must use when licensing a new system. Refer to the following screens to use your Build-A-Board.com credentials and license this system.


Once you've entered your login e-mail and password, and named your system (to help identify licenses in the Build-A-Board.com License Manager tab), click on "Add This System"

For Build-A-Board licenses, you will see the following screen to indicate that the system is now part of your account.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display. IMPORTANT: There must be a Serial Number of the form BAB220?????? Indicated in the serial number line for you to continue. If there is no serial number, or it indicates IMG Personal License, or other entry, and you have a Platform License, please contact IMG Customer Service at at cs@imgpresents.com


To retrieve your Platform license, click on the Expand >>> button to reveal the Platform License section.


Now click on Retrieve Platform Authorization to obtain the Platform License. The actual details displayed here will be determined by the license purchased. Once your Platform License is in place, all boards that will be deployed need to be opened and built from this Build-A-Board system (when a .KBF is built it will include the Platform License, which will allow licensed operation on all indicated platforms).



Build-A-Board Platform License Notes

The Build-A-Board Platform License allows you to create then build boards that have the license embedded in the board (KeyBoard File, the .KBF file). When deploying dozens, hundreds, or thousands of devices, this type of license greatly reduces the license management required to deploy and maintain boards at your site or across the enterprise.

This type of license required a Build-A-Board serial # (of the form BAB220??????), a Build-A-Board.com Account, and the appropriate IMG license, e.g. IMG Technology License, or an OEM/Distribution license, etc. These licenses require an Annual Maintenance program to keep the license active, and enable ongoing support, free updates, free upgrades, etc.

For detailed usage options using the IMG License Manager, refer to the product help here: http://www.imgpresents.com/bldabrd/guide/html/licensemanager.html


General Deployment steps for a Build-A-Board Platform License

1) On development machine, install current Build-A-Board (If the machine already has a free or other license, you should do the following steps - Open the IMG License Manager (Licensing Information icon/LICENSE.EXE) and click on "Additional License Options/Support", then click on "Delete (Reset) License File (LICENSE.LIC)" and confirm the deletion - this will clear out any existing license)

2) License Build-A-Board with account login (e-mail/password), and Retrieve Platform Authorization (Refer to step-by-step above)

3) Now in Build-A-Board, open all boards projects to be deployed, and Build - this will create KBFs with the license embedded. IMPORTANT - to get a licensed board, you must rebuild the project with the licensed Build-A-Board which has retrieved Platform license (the build process embeds the license into the .KBF file).

4) Collect all licensed custom Keyboards (.KBF files) - within Build-A-Board, use Shift-F11 to view Target run-time folders for current project, and refer to other projects to gather any other necessary KBF files. Remember KEYBOARD.KBF is default layout - the layout that will open when My-T-Soft is run.

5) To deploy to run-time target system:

To get My-T-Soft onto target system:

Windows: use MSWIN32 or MSWIN64 run-time target folder, or use My-T-Soft Basic install, or My-T-Soft 1.90 install
Android: use My-T-Soft for Android .apk install file
Linux: use My-T-Soft for Linux tar.gz file

After My-T-Soft installed, deploy these licensed .KBF files to target systems (remember KEYBOARD.KBF is default layout) - here are locations:

Windows: Public Documents, Build-A-Board, BOARDS folder - e.g. \Users\Public\Documents\Build-A-Board\BOARDS
Android: external storage, Build-A-Board, BOARDS folder - e.g. /sdcard/Build-A-Board/BOARDS
Linux: same folder as mytsoft executable, e.g. ~/my-t-soft

No when you run My-T-Soft, it will open the default KEYBOARD.KBF, which will be licensed with your platform license. So a Windows platform license will run licensed on any Windows system, but be unlicensed on Android or Linux, etc.

Category: LicensingType: Question/Answer Product: General Issue



QL0119120951
How do I license a new Windows system using a Build-A-Board Run-Time License?

If you have a Build-A-Board.com account with Run-Time licenses (or will be purchasing Run-Time licenses), refer to the steps below as to how to license a Windows system. Please note the following information:

Once you install My-T-Soft Basic on a new system, you will need a license for that system. If you run the IMG License Manager (Licensing Information icon), and it shows as unlicensed, follow the sequence below to license your system.

When you run the IMG License Manager, you will see:


If you click on Retrieve System License


and your system is not already added to your account, you will see:


To license this system, click on the Purchase/Apply License Now to Apply a license to this system:


This will open your browser, and go to the Build-A-Board.com account options - use the top option (Add This System to your Account) and enter your e-mail/password for your Build-A-Board.com account (from your Welcome to Build-A-Board e-mail):


Notes: If you do not know your e-mail/password, you can use the options at Build-A-Board.com to reset your password. Be sure you can logon to your account before adding a system to your account. If you do not have an account, you will want to Purchase a License. For other issues, please contact IMG Customer Service.
After you enter your e-mail and password, and click on "Add this System", you will see:


At this point, return to the IMG License Manager, and click on Retrieve System License:


Then you will see something similar to:


If you are unable to add a new system, you may have reached the maximum number of system licenses in your account. Depending on your circumstances, you may want to purchase additional system licenses, or upgrade your account or license.

For available licenses, license details and to manage your licenses, see the License Manager tab in your Build-A-Board.com account.

Category: LicensingType: Question/Answer Product: General Issue



QL1105120205
Would a multiple user license for My-T-Soft be priced the same as individual copies of the software?

Correct. My-T-Soft is licensed per system. Note that there is a "My-T-Soft TS" for Terminal Server / Terminal Services / CItrix. Because these are server licenses, these are sold as concurrent user license as 10, 25, etc. My-T-Soft (without the TS) is for standalone systems, such as laptops, tablet PCs, desktops, workstations, etc. It is licensed similar to Windows, analogous to a physical keyboard - 1 per system. My-T-Soft TS is a server license and is handled similar to server licenses - a maximum number of clients/concurrent users connected.
Original ID: QL253949
Category: LicensingType: Question/Answer Product: My-T-Soft



QL1205120194
How do I move an OnScreen license to a new computer?

You will need to transfer the license to the new system. Transferring the license is relatively easy on our web-based interface. To transfer a license, you will need 3 pieces of information.
1) Serial # (from Certificate of Authenticity - original license)
2) License Key (from Certificate of Authenticity - original license)
3) System ID from new system

Original ID: QL253811
Category: LicensingType: Question/Answer Product: OnScreen



QL1605120094
Can My-T-touch be reinstalled with the same floppy disc license on the same computer it originally installed on, if the hard drive of the computer has been wiped?

My-T-Touch is licensed similar to Windows, or analogous to a physical keyboard. One license per system. The diskette license locks to the hard disk ID and the Ethernet ID. If there is an Ethernet card in the system, you will be able to license again from the diskette. If not, you can transfer the license via our website.
Original ID: QL253111
Category: LicensingType: Question/Answer Product: My-T-Touch



QL1805120184
How can I purchase My-T-Pen if I have downloaded the demo?

Once installed on the system, you can refer to the Licensing Information (Start Menu | Programs | My-T-Pen | Licensing Information). With the System ID available on the license manager screen, you can order from our website - go to the Order Pad. (you can also click Add to Order Pad from My-T-Pen or the catalog). With the System ID and credit card payment, you will be sent unlock codes that license the software.
Original ID: QL253716
Category: LicensingType: Question/Answer Product: My-T-Pen



QL2005120176
Is the Build-A-Board software licensed separately from the My-T-Soft software?

Yes. The Build-A-Board really is the next generation of My-T-Soft, and is a separate product.
Original ID: QL253520
Category: LicensingType: Question/Answer Product: Build-A-Board

Notes:



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